We know that you may have questions regarding how faxing online works. We know you want to know how reliable this service is and how flexible this service can be for you and your business. We have done our research and looked at all the online faxing service companies available. Our decision to recommend eFax was based on strict criteria including the size of their customer base, their technology which includes up time rate (99.5%) and most important is their customer satisfaction rate.
We have collected questions and answers to the most frequently asked questions regarding the worlds #1 online faxing service, eFax. We have tried to cover everything from why you should use eFax, what makes eFax stand apart from their competition and most importantly, how eFax works.
Find out yourself and try eFax for free if you're a new customer.
How does eFax online fax service work?
It allows you to easily send and receive faxes by email from any mobile device or computer. eFax offers fast, reliable Internet fax service to countries all over the world.
• Fast, reliable way to fax online
• Send and receive faxes as email attachments
• Fax to email anywhere you have Internet access
• Secure fax service with 99% up time
• Largest inventory of numbers
• Lifetime storage
How will faxing online with eFax Internet fax services benefit me?
Gain Mobility: send and receive faxes by email anywhere you have Internet access. Choose Your Own Number: get a local, toll-free or international fax number. Fax Privacy: faxes are securely delivered directly into your email inbox. Increase Reliability: no more busy signals, paper jams or misplaced faxes. Greater Flexibility: edit, highlight, sign and forward your faxes. Save money: no more fax machine, paper, toner & maintenance costs.
Do I need to purchase any special equipment?
With eFax online fax service, all you need is Internet access, an email address and an eFax account. There’s no need for special hardware or software, bulky fax machines or extra phone lines.
Can I get a local or toll-free fax number with my new eFax account?
eFax Plus® provides you with both local and toll-free fax numbers.
In what cities and/or countries does eFax provide fax numbers?
eFax provides numbers in over 3,500 cities in 49 countries around the world.
Will I get my own private fax number?
Your fax number will be solely assigned for your use and will function like any normal fax number for your callers.
Can I get a local eFax fax number in a country I don’t live in?
You can pick a local or international number in over 3,500 cities around the world. Many of our users obtain a local fax number in not just the city in which they live, but also in the city in which they may be doing business. Live in London but are doing business in Stockholm? You can get a local fax number in Stockholm for your client’s use.
How do I actually send a fax using eFax?
TO SEND A FAX:
• Open a new email
• Attach the document you want to fax
• Type in: [email protected]
• Hit “Send”
You will receive an email confirmation right away!
Can I send a fax from the web using eFax web fax?
Yes. After you sign up for eFax online fax service – you can go to eFax.com from anywhere you have Internet access. You would then log in to your account and go to the eFax Message Center where you are able to send and receive faxes online.
How do I receive a fax with eFax internet fax service?
Yes. All you have to do is download our free eFax Messenger software. There is a tool bar that provides you with the necessary tools to sign and edit your fax digitally.
Can I receive an online fax to more than one email account?
Yes. With eFax, you can add up to 5 email addresses to your online fax account.
Can I send a fax on my smart phone?
You can use any smart phone (i.e. Blackberry, iPhone, etc) with Internet access to send faxes via email to someone’s fax machine or email address. To set up your eFax account so you can send faxes from your mobile phone, you need to:
1. Click on “Preferences”
2. Click on “Send Options”
3. Enter your mobile device email address in the textbox provided
Once your account is set up, sending a fax from your mobile phone will be as easy as sending an email.
Will my online faxes with eFax remain private and secure?
Online faxing is much more private than an office fax machine shared by many people. With eFax, you can view your faxes privately on your mobile phone or computer, rather than having it sit open on a community fax machine. eFax® brand secure fax servers have close to a 100% uptime, which means no busy signals and secure, encrypted delivery of your faxes.
What are the differences between eFax Free and eFax Plus?
With eFax Plus, you are provided with:
• premium online fax service
• local or toll-free number.
• the ability to send and receive faxes by email.
• lifetime fax storage
• 180 free pages eFax Free is a limited account.
When you sign up for eFax Free you get:
• free online fax
• a non-local fax number
• the ability to receive 10 faxes per month (you cannot send faxes)
How can I sign up for an eFax Plus account?
If you would like to sign up for an eFax Plus account, please click here.
What is eFax Messenger?
eFax Messenger is our free software that allows you to sign and edit faxes digitally. eFax Messenger provides a tool bar that enables you to click on the necessary tools in order to make any digital changes to your faxes. It also allows you to create customized cover pages for your faxes. eFax Messenger is a great way to experience all the great features that your eFax brand service offers.
I already have a fax number. Can I transfer it over to my eFax online fax service?
Yes. If you have an existing fax number and would like to continue using it with your eFax service, please contact our sales department to discuss porting your number from your current telecom provider over to your new eFax account.
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Online Faxing Frequently Asked Questions
